Terms & Conditions

Payments

All bookings made through the website require full payment with a credit card at the time of booking. All rates are quoted and presented in Icelandic Krona (ISK), the prices are per person and include VAT and all other taxes. Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless a price increase is due to government laws or currency changes.

 

Cancellations

All cancellations must come to 3H Travel in written form, via email, to the address info@insidethevolcano.com. Confirming a booking involves costs. 3H Travel will always keep a confirmation fee (10% of the booking fee), regardless of the time of cancellation. Otherwise, cancellation charges are as follows (days of notice are based on date of booked tour):

  • If you cancel with more than 7 days notice: 90% is refunded
  • If you cancel with 3–7 days notice: 50% is refunded
  • If you cancel with less than 72 hours notice: No refund is made

3H Travel reserves the right to change or cancel bookings in accordance with operating requirements or circumstances beyond its control, such as unfavourable weather or outside conditions, equipment malfunction, natural hazards or any other similar events.

If the tour is cancelled by 3H Travel due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.

 

Amending a booking

If you wish to make any changes to your confirmed booking, a change fee of ISK 3.000 will apply. To amend a booking, please send us the request at bookings@insidethevolcano.com and refer to your original confirmation number. The new date/time of the tour will depend on availability. If there is no availability, standard cancellation fees will apply.

 

Liability and insurance

PLEASE NOTE: The safety of our clients is the number one priority on each and every tour. However, passengers are advised that the tour and its activities are undertaken entirely at their own risk. However, the tour in to Thrihnukagigur volcano, as in all outdoor activities and underground explorations, holds inherent risks, dangers and hazards. All caves and underground vaults hold the risk of falling rocks. Thrihnukagigur is no exception to this. Extensive safety procedures are followed at all stages of the tour. Participants are advised to stay in marked zones and follow the directions from the guides at all times. The tour and all its activities are undertaken entirely at the participants own risk. 3H Travel holds no responsibility towards them should an accident occur during the tour that can be traced to their own actions, actions of other participants on the tour or factors outside of human control.

All tours and/or routes can be changed or cancelled at any moment during the tour to assure the safety of customers/employees. 3H Travel disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company´s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the traveller.

We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.

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